成考院校在线答案
- 2022-09-12 [判断] <p class="MsoNormal" style="margin-top:7.8pt;mso-para-margin-top:.5gd; mso-pagination:widow-orphan">4、<span style="mso-bidi-font-size:10.5pt; font-family:Microsoft Yahei;color:windowtext">客户满意的对立面是客户非常不满意。（<span lang="EN-US"><span style="mso-spacerun:yes"> </span>)</span></span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;color:windowtext;mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" align="left" style="margin-top:7.8pt;mso-para-margin-top: .5gd;text-align:left;line-height:120%">15、<span style="mso-bidi-font-size:10.5pt; line-height:120%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">供不应求时服务企业可以通过增加劳动力来调节供给。（</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:120%;color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="mso-bidi-font-size: 10.5pt;line-height:120%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:120%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" style="margin-top:7.8pt;mso-para-margin-top:.5gd; line-height:125%">14、<span style="font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">如果投诉率较低，说明该服务质量较好。（</span><span lang="EN-US" style="color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family: "Times New Roman";color:windowtext">）</span><span style="color:windowtext"> </span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:125%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" align="left" style="margin-top:7.8pt;mso-para-margin-top: .5gd;text-align:left;line-height:120%">20、<span style="mso-bidi-font-size:10.5pt; line-height:120%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">采用撇脂定价策略制定的价格一般会是比较低的价格。（</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:120%;color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="mso-bidi-font-size: 10.5pt;line-height:120%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:120%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" align="left" style="margin-top:7.8pt;mso-para-margin-top: .5gd;text-align:left;line-height:120%">16、<span style="mso-bidi-font-size:10.5pt; line-height:120%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">渠道的宽度是指在服务销售中每一层次选取中间商的数量多少（</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:120%;color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="mso-bidi-font-size: 10.5pt;line-height:120%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:120%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" style="margin-top:7.8pt;mso-para-margin-top:.5gd; line-height:125%">17、<span style="font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">在零售店用于吸引顾客时选择冷色调，要比采用暖色调好得多。（</span><span lang="EN-US" style="color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family: "Times New Roman";color:windowtext">）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:125%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" style="margin-top:7.8pt;mso-para-margin-top:.5gd; line-height:125%">5、<span style="mso-bidi-font-size:10.5pt;line-height:125%; font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family: "Times New Roman";color:windowtext">广告是付出费用的信息和活动，不用明确广告主。（</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:125%;color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="mso-bidi-font-size: 10.5pt;line-height:125%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:125%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" style="margin-top:7.8pt;mso-para-margin-top:.5gd; mso-pagination:widow-orphan">9、<span style="mso-bidi-font-size:10.5pt; font-family:Microsoft Yahei;color:windowtext">服务机构常常可以通过“神秘顾客”调研来进行服务质量的监控。（<span lang="EN-US"><span style="mso-spacerun:yes"> </span></span>）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;color:windowtext;mso-font-kerning: 0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" style="margin-top:7.8pt;mso-para-margin-top:.5gd; line-height:125%">10、<span style="font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">品牌和商标是一样的概念。</span><span style="color:windowtext"> </span><span style="font-family:Microsoft Yahei;mso-ascii-font-family: "Times New Roman";mso-hansi-font-family:"Times New Roman";color:windowtext">（</span><span lang="EN-US" style="color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:125%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>
- 2022-09-12 [判断] <p class="MsoNormal" style="margin-top:7.8pt;mso-para-margin-top:.5gd; line-height:125%">18、<span style="mso-bidi-font-size:10.5pt;line-height:125%; font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman";mso-hansi-font-family: "Times New Roman";color:windowtext">社会化媒体的互动特性很难拉近企业和用户的距离。（</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:125%;color:windowtext"><span style="mso-spacerun:yes"> </span></span><span style="mso-bidi-font-size: 10.5pt;line-height:125%;font-family:Microsoft Yahei;mso-ascii-font-family:"Times New Roman"; mso-hansi-font-family:"Times New Roman";color:windowtext">）</span><span lang="EN-US" style="mso-bidi-font-size:10.5pt;line-height:125%;color:windowtext; mso-font-kerning:0pt"> <o:p></o:p></span></p>