国开在线答案
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2024-03-05
[完形填空] Itshouldbenotedthatonedoesnotstartbyquestions.Firstly.wehavetodecide'whatarethethingsoneneedstoknowfromtherespondentinordertomeetthesurvey'sobjectives?'，weshoulddecidethetargetrespondents.Attheoutset,theresearchermustdefinethepopulationaboutwhichhe/shewishestogeneralisefromthesampledatatobecollected.Thirdly,wehavetodecidethequestioncontents.openingquestionsshouldbegeneralandeasytoanswersothattherespondentshavethepatiencetofinishnext.andthenwecanoffersomespecificquestionsgetmoredatafromtherespondents..wecouldn’tignorethephysicalappearanceofourquestionnaires.Ifourquestionnaireslooklikeamess.Peoplewouldnotbewillingtousanswerourquestions....
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2024-03-05
[完形填空] Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.1.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.2.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou’retreated.3.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.4.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.5.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you’rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.1.Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.2.Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.3.It’snotnecessarytoknowaboutthecustomers’needsandpreferences.4.Questionnairesareusefulingettingfeedbackfromcustomers.5.Front-linestaffhavenothingtodowithimprovingcustomerservice.
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2024-03-05
[单选] 一个国家或地区有较强的管理能力、研究能力、创造能力和专门技术能力的人口总称为()。
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2024-03-05
[单选] 体育、文艺和特种工艺等单位须招用未成年人工作，一般在依法履行完审批程序后这些单位就可以招用未成年工了，那么中国政府规定的未成年的年龄是多大?（）
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2024-03-05
[单选] 通过对人力资源的开发和配置，消除劳动力耗费并获得劳动力生产的能力。这是指人力资源的什么特性?()
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2024-03-05
[单选] 人力资源处于特定的社会和时代中，不同的社会形态、不同的文化背景都会反映和影响人的价值观念、行为方式、思维方法。这是人力资源的那一特点（）
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2024-03-05
[单选] "只有真正解放了被管理者，才能最终解放管理者自己"。这句话表明现代人力资源管理把人看成什么?()
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2024-03-05
[单选] 结构规划的目的是要（）。
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2024-03-05
[单选] 由于组织规模扩大，原有人员的退休、离职，组织中经常会出现新的或空缺的职位，这就需要组织制定（）。
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2024-03-05
[单选] 根据国家相关政策要求、组织未来发展战略确定的人力资源管理的总目标和总政策、实施步骤及总预算的安排，称为（）。
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